Award-Winning Digital Banking

XAM Newcastle Permanent Logo
Newcastle Permanent Building Society (NPBS) is the largest and financially strongest customer-owned banking institution based in New South Wales.

The Brief

Australia’s banking customers rely on access to financial services through seamless digital channels so NPBS wanted to create an ‘award winning’ mobile app for new and existing customers that would strengthen services and become the new NPBS ‘front door’. 

Younger generations (and some older) have high expectations on the design and usability of apps, Facebook and Instagram have set the standards high. 

NPBS needed a team of app design and development experts to custom-build a reliable digital solution that appealed to a growing and diverse marketplace of customers.

XAM telstra phone screen

Our Solution

XAM was chosen to lead the project, lead the design, development, testing, and implementation of the new app with documented strategies and project management of the multiple stakeholders.

The project leveraged XAM Consulting’s expert design, technical skills, knowledge and experience that included the implementation of security hardening techniques.

XAM expertly delivered leadership in the design and development of the new banking app, speed and performance testing, internal training, on-site and off-site support and upskilling of NPBS staff to ensure seamless knowledge transfer.

The Outcome

XAM Consulting’s fulfilment of this project has resulted in the development of an award-winning mobile banking app currently available in the appstores.

Strengthening its appeal to existing and future customers, the app has assisted the ability of NPBS to expand its footprint, appeal to younger demographics, reduce churn and increase customer satisfaction.


XAM Consulting’s hard work was rewarded with the app rating going from 2 stars on the app store to 4.7 shortly after release.

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