National Home Doctor Platform boosts patient peace of mind

Each year, 13SICK provides urgent after-hours, in-home medical care to more than a million patients around Australia.

13SICK services a wide range of patients from babies to the elderly, including those in aged care facilities.

The Brief

13SICK required an updated National Home Doctor full digital platform so that patients can book a bulk-billed, doctor home visit when their GP is closed.

The new streamlined platform was required to meet patient and carer demand, especially during busy periods when the 13SICtelephone lines were under pressure.

When 13SICK approached XAM, it estimated that the development of the new platform would take more than five months. After reviewing their requirements, the XAM team committed to delivering the project in two and a half months – less than half the estimated time.

Our Solution

XAM’s team worked on a total redesign and build of the existing 13SICK platform, contributing to new feature enhancements, including stringent practice security and identity protection protocols.

XAM provided a web and mobile solution for the client, based on Xamarin and Azure technologies, including web/mobile integration using Azure and third-party systems.

The XAM team also provided maintenance and support following the new app’s launch.

The Outcome

XAM’s fulfilment of this project has resulted in the successful rebuild of the National Home Doctor full digital platform.

The new National Home Doctor platform’s technical enhancements have delivered a faster, more reliable customer experience.
The platform received strong take-up and customer ratings.

XAM’s solution has assisted 13SICK in increasing patient engagement and satisfaction.

The updated experience has also promoted greater efficiency and reduced churn.

Technology overview

Xamarin

Microsoft platform geared to producing modern and high performing iOS and Android apps with C# and .NET (dotnet).

.NET Core

Free, cross-platform, open-source developer platform for building many different types of applications.

HTML5

Markup language used for structuring and presenting content on the World Wide Web.

“Our vision was to transform US dental practices and client communication using the best technology. XAM Consulting’s expertise and advice have been invaluable.

The team’s understanding of our needs and objectives is reflected in the dynamic drtalk platform XAM designed and developed.

The HIPPA compliant drtalk platform has evolved as digital technology is called on to meet health and safety needs of US citizens during the COVID-19 pandemic and XAM Consulting continues to work in partnership with us every step of the way.”