Each year, 13SICK provides urgent after-hours, in-home medical care to more than a million patients around Australia.
13SICK services a wide range of patients from babies to the elderly, including those in aged care facilities.
13SICK required an updated National Home Doctor full digital platform so that patients can book a bulk-billed, doctor home visit when their GP is closed.
The new streamlined platform was required to meet patient and carer demand, especially during busy periods when the 13SICtelephone lines were under pressure.
When 13SICK approached XAM, it estimated that the development of the new platform would take more than five months. After reviewing their requirements, the XAM team committed to delivering the project in two and a half months – less than half the estimated time.
XAM’s team worked on a total redesign and build of the existing 13SICK platform, contributing to new feature enhancements, including stringent practice security and identity protection protocols.
XAM provided a web and mobile solution for the client, based on Xamarin and Azure technologies, including web/mobile integration using Azure and third-party systems.
The XAM team also provided maintenance and support following the new app’s launch.
XAM’s fulfilment of this project has resulted in the successful rebuild of the National Home Doctor full digital platform.
The new National Home Doctor platform’s technical enhancements have delivered a faster, more reliable customer experience.
The platform received strong take-up and customer ratings.
XAM’s solution has assisted 13SICK in increasing patient engagement and satisfaction.
The updated experience has also promoted greater efficiency and reduced churn.
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