The Brief
With digital technology transforming the expectations of employees and an ever-growing base of customers, Kmart sought an experienced partner to implement the right digital solution to improve operational efficiency, staff engagement and training across multiple stores.
INDUSTRY
SERVICES
Platforms
Our Solution
XAM was engaged to create a project blueprint and co-develop the right digital platform with additional features using Xamarin.
The process included on-site consultation, joint on-site development and testing. The solution covered staff orientation and staff training, as well as in-store stock and pricing.
XAM successfully worked with the Kmart team on-site over an 18-month period to implement the new technology and assisted with internal training across all stores to ensure that Kmart employees were familiar with the new technology.
The Outcome
XAM’s design and build of the interface for Kmart resulted in a new application that was familiar and engaging. The Portable Data Terminal built with Xamarin has transformed operational functions, increasing employee and customer satisfaction.
In just 12 months, XAM helped Kmart improve its everyday workflow and increase its operational efficiencies by 200%.
XAM’s efficient, functional and technically excellent digital solution has boosted Kmart’s resilience and trust and enhanced the store’s place as a leader within the competitive Australian retail marketplace.
Technology overview
Xamarin
Microsoft platform geared to producing modern and high performing iOS and Android apps with C# and .NET (dotnet).
.NET
Open source web framework allowing the creation of web apps using JavaScript, HTML and CSS
Azure
Microsoft cloud computing platform for developing and deploying applications through Microsoft managed data centres.
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The team’s understanding of our needs and objectives is reflected in the dynamic drtalk platform XAM designed and developed.
The HIPPA compliant drtalk platform has evolved as digital technology is called on to meet health and safety needs of US citizens during the COVID-19 pandemic and XAM Consulting continues to work in partnership with us every step of the way.”
John Howell
Sales Director, drtalk
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