At XAM we are a leading UX/UI Agency for the whole of Australia, we design […]

User experience is, without doubt, one of the most critical components of the relationship between […]

Successful enterprise mobile apps have one thing in common, great user experience design. This involves […]

Usability testing involves getting users to interact with your application or website to evaluate the experience. But what can we do when it’s not possible to get a group of people together in a room to test our products? What if in-person tests are beyond our budget or we are limited for time? Remote usability testing is the process of getting user feedback with participants in their natural environment instead of a lab environment. The testing can be moderated or unmoderated. A facilitator can guide them through the testing process, watching in real-time using digital tools and answering any follow-up questions. Or, participants can be left to perform the test on their own at their own pace, following a pre-written script, with results delivered in the form of recorded videos. 

If you are developing a new application, with remote usability testing, you are able to get feedback from a wider group of people in a cost-efficient way. Of course, it’s vital to get it right, and that means ensuring you recruit enough people, are able to make participants feel comfortable and that they fully understand what is being asked of them. And, of course, using the right platform can make a huge difference too. Manage all that, and you will find that you are able to drastically improve your applications without running into budget and time constraints.